Core Functions

  • Administering and supporting electronic door access controls and video surveillance systems
  • Administering and supporting Internet Protocol (IP) Telephony (IPT) system
  • Data backup and restoration operations
  • Design, implementation, integration, testing, and deployment of technology systems and processes
  • Development and promulgation of County wide IS standards, policies and procedures
  • Disaster Recovery Planning (DRP)
  • Education and training for end users
  • End user desktop technical support
  • General IT operations including: 
    • Patch management
    • Software/hardware upgrades
    • Systems and network monitoring
    • Systems maintenance
    • Work order system management
  • Information security and regulatory compliance auditing and enforcement
  • Information systems risk management
  • Internal Audio/Visual multimedia production
  • Internet and intranet administration
  • Needs discovery/analysis, feasibility assessment, consulting, IS project planning and coordination
  • Network and systems administration
  • Physical asset and software license management
  • Primary and Redundant Site Data Center (RSDC) operations
  • Strategic planning and alignment of all technology related systems and processes with overarching goals and initiatives established by the County Administrator
  • Unified communications and collaboration systems management (conference call, video conferencing and smart board technologies)